‍COOKIE POLICY

Last Updated: 24 February 2025

Hello8 ("we," "us," or "our") uses cookies and similar tracking technologies on our website and within our applications. We want to ensure you are fully informed about how we use these technologies, what data we collect, and how you can manage your preferences. This Cookie Policy explains:

1. What cookies and tracking technologies are
2. Which cookies we use and why
3. How you can manage or disable cookies
4. Additional considerations for GDPR compliance

If you have any questions, please contact us at privacy@hello8.ai.

1. What Are Cookies?

Cookies are small text files that websites store on your device (computer, tablet, smartphone) when you visit. They are widely used to make websites function correctly (or more efficiently), as well as to provide information to the website owners. Cookies can serve multiple purposes, such as remembering user login, storing language preferences, or analyzing website traffic.

We also use technologies similar to cookies, like pixels, tags, or software development kits (SDKs) in mobile apps. Throughout this policy, for simplicity, we refer to these technologies collectively as “cookies.”

2. Which Cookies Does Hello8 Use and Why?

We use the following categories of cookies:

A. Strictly Necessary Cookies

• Purpose: These cookies are essential for our website and services to function. For example, Firebase may set cookies for user authentication, session management, and security. Without these cookies, certain features (like logging in) would not work properly.
• Data Collected: Generally do not store personally identifiable information, though they may store a unique identifier or session ID.
• Examples: Firebase authentication cookies.

B. Analytics and Performance Cookies

• Purpose: We use Google Analytics to understand how visitors use our website (e.g., which pages are most popular, how users navigate the site). This data helps us improve usability, troubleshoot problems, and measure the effectiveness of our site.
• Data Collected: May include IP addresses (truncated or anonymized depending on your settings), pages visited, time on site, and conversion data for Google Ads.
• Examples: Google Analytics cookies (_ga, _gid, _gat, etc.).

C. Advertising and Conversion Cookies

• Purpose: We use Google Ads conversion tracking to measure when a user completes a desired action on our website (e.g., signing up for a subscription). In the future, we may run remarketing campaigns or place tracking pixels (e.g., from Google Ads, Facebook Ads, etc.). Any changes will be reflected in updates to this policy.
• Data Collected: Conversion data (e.g., that you clicked on an ad and performed an action).
• Examples: Google Ads conversion cookie.

D. Embedded Third-Party Content

• Purpose: We embed or integrate content from external platforms, such as YouTube or Streamable. These third parties may set their own cookies to track usage or remember your preferences.
• Data Collected: Viewing preferences, playback details, or user interactions with embedded content.
• Examples: YouTube player cookies, Streamable cookies.

E. Potential Future Remarketing or Retargeting

• Purpose: Although not currently active, we may introduce remarketing or retargeting ads in the future to serve ads to you after you leave our website. We will update this policy if we begin using such cookies.

3. Do These Cookies Collect Personal Data?

• Login/Auth Cookies (Firebase): These store session and authentication tokens, not full personal data like your name or email.
• Analytics Cookies (Google Analytics): Typically collect anonymized or truncated IP addresses and usage data.
• Advertising/Conversion Cookies (Google Ads): Focused on website actions (e.g., signups, page visits) and may be associated with an advertising identifier.

As of now, we do not intentionally store personally identifiable information in cookies. However, certain identifiers (like IP addresses or unique user IDs) may be captured by analytics tools. For details on how we handle personal data more broadly, please see our Privacy Policy (URL placeholder).

4. How Long Do We Retain Cookies?

• Session Cookies: These expire when you close your browser.
• Persistent Cookies: Remain on your device until they expire or you manually delete them. Google Analytics cookies, for instance, can last from a few days up to a couple of years, depending on Google’s default settings.

Exact retention periods may vary by provider. As we refine our cookie usage, we will update specific retention periods here.

5. How to Manage or Disable Cookies

Browser Controls

Most web browsers allow you to refuse the use of cookies or delete cookies that have been set. The methods for doing so vary from browser to browser. Here are links for some popular browsers:

• Google Chrome
• Mozilla Firefox
• Safari (Desktop)
• Safari (iOS)
• Microsoft Edge

Please note that blocking all cookies might affect the functionality of our website or apps.

Google Analytics Opt-Out

If you wish to opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.

Future Cookie Banner

We plan to implement a cookie banner for visitors, particularly those in the European Economic Area (EEA), where you can accept or reject non-essential cookies. Once available, this banner will appear when you first visit our site and allow you to manage preferences in real time.

6. Third-Party Cookies and Tracking

When you interact with embedded third-party content (like YouTube videos or Streamable), these third parties may place their own cookies or tracking technologies on your browser. These cookies are not under our control and are governed by their respective privacy/cookie policies:

• Google/YouTube Privacy Policy
• Streamable Privacy Policy

Similarly, any future remarketing campaigns or conversions tracked via Google Ads or other advertising partners are subject to those providers’ policies.

7. GDPR Compliance

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have specific data protection rights under the General Data Protection Regulation (GDPR) or equivalent laws. These may include the right to:

• Obtain information about our cookies before they are placed.
• Consent or refuse cookies (except strictly necessary cookies).
• Withdraw consent at any time by adjusting cookie settings or clearing cookies in your browser.

For more details about how we handle personal data, please see our Privacy Policy. You may also contact us at privacy@hello8.ai with any GDPR-related inquiries.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, our business operations, or for other reasons. When we do, we will post the revised policy here with a new “Last Updated” date and, if the changes are significant, we may provide a more prominent notice (e.g., via email or a notice on our homepage).

9. Contact Us

If you have questions, concerns, or requests regarding our use of cookies or this Cookie Policy, please contact us at:

Email: privacy@hello8.ai

We’re committed to addressing your questions and working with you to provide clear and transparent information on how cookies operate on our website and apps.

Thank you for trusting Hello8!
By using our site and services, you agree to this Cookie Policy. If you do not agree, please disable cookies or refrain from using our site.

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